How to separate a key-control problem from a hardware-condition problem. Written for Surrey, British Columbia.
Rekeying changes who can use old keys
When compatible hardware is in good condition, rekeying changes the pinning so the old keys no longer operate it. It can be useful after a move, lost keys, or a change in authorized users.
Replacement solves a different problem
Replacement is worth discussing when the lock is worn, damaged, incompatible, or no longer suits the door or access plan. A hardware assessment should come before a blanket recommendation.
How this applies in Surrey
In Surrey, requests span houses, suites, condos, retail spaces, and commercial bays; the property type and people who need access guide the practical options. A Surrey lockout, rekey, commercial door issue, or vehicle-key problem deserves a clear plan based on the property, vehicle, and access situation.